Welcome to the Accura Cars Help Center – your one-stop guide for everything you need to know about renting or listing a car on our platform.
Whether you're a car owner looking to earn from your vehicle or a renter searching for a reliable ride in Perth, we're here to support you every step of the way.
🔍 Frequently Asked Questions (FAQs)
For Renters
1. How do I book a car?
Simply browse available listings, select your desired car, choose the rental period, and submit your booking request. The car owner will confirm availability.
2. What documents do I need to rent a car?
You’ll need a valid driver’s license and a form of ID. International drivers must provide a valid overseas license (with English translation if necessary).
3. Is insurance included?
Basic insurance may be included depending on the listing. You’ll have the option to purchase additional coverage during checkout.
4. What if I need to cancel my booking?
Each owner sets their own cancellation policy, which you’ll see before booking. We recommend reviewing it carefully.
For Car Owners
1. How do I list my car?
Register an account, click "List Your Car", and fill in your vehicle details, photos, availability, and pricing.
2. How do I get paid?
Once a rental is completed, your earnings will be processed securely to your nominated account.
3. Can I approve who rents my car?
Yes, you’ll receive a booking request that you can approve or decline based on the renter’s profile and history.
4. What if there’s damage to my car?
In the rare case of damage, our support team will assist with documentation and insurance claims if applicable.
🛠️ Need Help with Something Else?
If you can’t find the answer here, our support team is ready to help.
📩 Email: support@accuracars.com.au
📞 Phone: +61 XXXX XXX XXX
💬 Live Chat: Available Mon–Fri, 9AM–5PM (AEST)
💡 Helpful Resources
Thank you for choosing Accura Cars – Perth’s trusted platform for reliable and affordable car rentals. We’re here to make your experience smooth, safe, and hassle-free.
