Renting out your car in Perth can be a smart way to earn extra income, but what happens if your vehicle comes back damaged? While most rentals go smoothly, accidents and unexpected mishaps do occur. As a car owner, knowing the right steps to take can protect both your car and your income.

This guide walks you through a practical owner’s checklist for dealing with rental car damage in Perth, so you can handle the situation confidently and reduce stress.

Step 1: Stay Calm and Gather Information

The first reaction when you hear your car has been damaged is usually frustration—but staying calm is essential. Your next steps depend on clear communication and accurate details.

• Get the renter’s account of events: Ask them how the damage occurred and where it happened.
• Request photos: If possible, get the renter to share pictures of the damage and the scene.
• Check safety first: If it was a serious accident, confirm everyone is safe and emergency services were contacted.

Tip: Always encourage renters to report accidents immediately. The faster you’re informed, the quicker you can act.

Step 2: Assess the Extent of Damage

Not all damage is the same. Identifying the type of damage helps you decide the right course of action:

• Minor damage: Small scratches, dents, or scuffs that don’t affect drivability.
• Moderate damage: Broken lights, cracked mirrors, or damaged panels.
• Major damage: Structural issues, engine problems, or anything making the car unsafe to drive.

Document everything with your own photos once you have access to the car. Keep a record of the vehicle’s condition before and after each rental—this is where having a proper car inspection checklist before handing over the keys comes in handy.

Step 3: Check Your Insurance Coverage

Insurance is your best line of defense when renting out a car. Depending on your policy, you may be covered for different types of damage.

• Comprehensive insurance: Usually covers most accidents, theft, and damage.
• Third-party insurance: Only covers damage caused to other people or vehicles.
• Rental protection add-ons: Some platforms (like Accura Cars) may provide additional coverage options for owners.

Contact your insurance provider immediately after an incident to confirm what’s covered and what steps you need to follow.

Step 4: File a Police Report if Necessary

In Perth, not all car damage requires a police report. However, you must report to the police if:

• The accident caused injuries.
• Another vehicle was involved and details need to be exchanged.
• The damage looks like it might exceed a certain cost threshold (often $3,000+).

Always err on the side of caution—filing a police report provides official documentation, which can help with insurance claims and disputes.

Step 5: Communicate with the Renter

Clear and professional communication helps avoid unnecessary conflict.

• Be polite but firm: Explain the situation without blame.
• Discuss responsibility: If the renter violated terms (e.g., reckless driving, unauthorized driver), make a note of it.
• Confirm next steps: Will insurance handle the claim, or will the renter cover the costs directly?

Keeping everything in writing (texts or emails) ensures you have a record if disputes arise.

Step 6: Get Repair Quotes

Before deciding on repairs, get at least two or three quotes from reputable mechanics or panel beaters in Perth. This helps you:

• Avoid overpaying for repairs.
• Provide transparent proof of costs if you’re claiming against the renter.
• Understand whether the damage is worth fixing immediately or can wait.

Tip: For minor scratches or dents, mobile repair services in Perth can often fix issues quickly and cost-effectively.

Step 7: Claim Compensation

Depending on the situation, there are a few ways to handle compensation:

1. Insurance claim: If covered, your insurer will handle repairs after you pay any excess (deductible).
2. Direct renter payment: If the renter accepts responsibility, they may agree to cover repair costs directly.
3. Platform protection: If you’re renting through Accura Cars, additional protections may apply to support both owners and renters.

Always keep receipts, quotes, and communication records—these documents protect you if disagreements arise.

Step 8: Repair and Re-Inspect Your Car

Once you receive payment or your insurance claim is approved, go ahead with the repairs. After fixing the damage:

• Conduct a full post-repair inspection.
• Update your records with new photos of the car’s condition.
• Confirm everything is safe before listing your car again for rental.

Your reputation as an owner depends on offering reliable, well-maintained vehicles.

Step 9: Prevent Future Damage

While not all accidents are avoidable, you can reduce risks by:

• Screening renters carefully: Make sure only responsible drivers book your car.
• Setting clear rental terms: Define limits on where the car can go (e.g., no off-road use).
• Keeping detailed records: Use a pre- and post-rental checklist with photos every time.
• Regular servicing: Well-maintained cars are less likely to suffer mechanical issues.

Platforms like Accura Cars provide built-in processes to make these steps easier, protecting both owners and renters.

Why Having a Checklist Matters

When damage happens, emotions can run high. Having a clear owner’s checklist makes it easier to respond calmly, protect yourself legally and financially, and get your car back on the road quickly.

Instead of worrying, you’ll know exactly what to do—and renters will see you as a professional, trustworthy car owner.

Turn Your Car Into an Asset with Accura Cars

Renting out your car in Perth can be rewarding, but it’s always smart to be prepared. At Accura Cars, we help owners like you rent safely, with built-in systems to handle inspections, communication, and protection.

👉 Want to start earning with your car while keeping peace of mind? Become a Partner with Accura Cars today.